Organisational Change Management Essay Example | Topics and Well Written Essays - 3000 words - 11

Organisational Change Management - Essay Example In this regard, the council, through a consultant has been advised to use Appreciative Inquiry 5D to overcome the problem facing the organization and to allow them offer better services to the council. The use of AI 5D involves identifying the strengths rather than weaknesses to bring change in the organization, this paper then discusses the use of AI 5D in bring the necessary change in the council (Englund, Graham, and Paul 2006, p.35). Definition The main concern of the change process in the council is necessitated by the higher levels of absenteeism by the employees who abscond their duties most of the time, they do not show up to take care of their duties and this has led to the emergence of some of the problems associated with absenteeism. The department that was worst hit in this case was that of the elderly care in the council, the care managers then became concerned about the situation as it aggravated the condition of elderly in the council that needed the support of the emp loyees. With the absenteeism rate spiralling, there are a number of issues that became apparent for action to be taken so that change could be brought. One of the salient problems that became out of control was the decline in the quality of the services that was being offered by the council, due to the widespread absenteeism, the quality of the services that was being provided by the council experienced significant drop owing to the fact that there were few employees who showed up. This made it possible for the work to be strenuous to the few individuals who turned up and the demands of the department could not be fully achieved hence decline in the quality of the services (Tennant 2012, p.47). The absenteeism factor also created another problem in the council’s department where the employees who turned up for their duties were subjected to more duties than prescribed so that they could cover for the duties that were to be done by the other workers who decided to be absent. B ecause of these, it became strenuous and stressful to the few workers who maintained reporting for their duties, they worked more than necessary and it was envisaged that if the trend continues, there would be possibility of breakdown and burnout that will definitely impair the performance of the employees who showed up for their duties every day. This consequence too made it prudent for the organization to find a solution to the challenge that was facing the organization as it was bedevilling the performance in more than one way (Reed 2007, p.53). The colleagues that were absent for work had to be covered for by those who turned up, this explains why there was more duties for those who showed up resulting into stressful work (Kluwer 2008, p.58). Lastly, absenteeism also had serious economic consequences for the council, ordinarily employees should be paid for the services that they offer to the organization that employs them, if these services are not offered, then there should be no payments given to the employees. If this happens, there will be obvious losses incurred by the organization, in this respect, the employees that had been out of their duties in the organization were causing serious economic pinch to the organizati

T&M- wk 9 Essay Example | Topics and Well Written Essays - 1500 words

T&M- wk 9 - Essay Example r to make the results more valid and reliable, the examiners should be trained in a way that he or she overcomes his or her biasness towards races other than his or her own (Sattler, 1970). Similarly, the test administration and scoring procedures should be followed strictly so that there is no room for any subjectivity in the results (Sattler, 1970). An examinee factor that may influence the test results is the difference in the linguistics background of the examinee (Domino & Domino, 2006). The standards lay emphasis on the fact that a few tests are unsuitable for certain individuals whose familiarity with the language is doubtful (Lam, 1993). For example, the reliability and validity of tests for those examinees who do not speak English is suspect (Domino & Domino, 2006). Translating tests is not an easy task and it cannot be taken for granted that the validity and reliability of the translation are similar to the English version of the test (Lam, 1993). Thus, to overcome this hurdle, the test should be provided in the language, the examinee is most comfortable in and evidence for test comparability in different languages is obtainable (Lam, 1993). Tina the external influence that you mentioned from the examiner or the environment that could influence the test results is rapport. You are right; this is one of the most significant aspects of test administration as determines the quality of the relationship between the examiner and the examinee (Naglieri & Goldstein, 2009). The examiner should develop rapport with the individual taking the test before actually starting with the testing process (Naglieri & Goldstein, 2009). Trying to establish an encouraging and comfortable environment is vital if the examinee test effort is to take place (Naglieri & Goldstein, 2009). On the other hand, Tina, you should keep in mind that the examiner should have a good rapport and nothing more because involvement beyond good rapport will risk the introduction of errors which